You are entitled to cancel the bookings made, prior to 24 hours from the appointment date and time. The amount will be refunded within 15 working days from the cancellation request.
We use a third party payment gateway for processing payments due to us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms. We don’t control and are not liable for the security or performance of the payment gateway. You agree to pay us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms.
GENERAL TERMS AND CONDITIONS
You are requested to be present at least 15 minutes before from the appointment time.
We will try to honour all the appointments but in case of unforeseen circumstances beyond our control the appointment may be delayed or rescheduled.
The appointment can be rescheduled or cancelled 24 hours before the appointment time. The rescheduling of the appointment can only be done online.
In case user is not able to appear for the appointment after booking it online no refund will be processed. We are liable to forfeit the entire amount paid against the aforementioned booking.
In case of Video Consultation for any reason whatsoever, the user does not login to their assigned account, the Company is not liable to refund the amount paid against the said consultation.
The refund is feasible after proper scrutiny and investigation of the available records by the authorised person of the Company in the following conditions:
In case of poor connectivity of the internet from our side;
Non-availability of the doctors during the given time;
Dissatisfaction of the user with the consultation or with Doctors interaction, the user can request for the refund.
OUR USE OF YOUR INFORMATION
The information provided by you shall be used to contact you when necessary. For more details about the nature of such communications, please refer to out Terms of Service. We use your tracking information to help identify you and to gather broad demographic information. The information is also used to customize your experience of using our application or website
If you have any concern or grievance with respect to the Service, please e-mail us at @ saisiddhihospital2019@gmail
And we will look into the matter and take appropriate actions as under the available circumstances.